Teefes Refund & Return Policy
At Teefes, we’re committed to providing simple daily oral care for your pet that supports fresher breath, healthy gums, and cleaner teeth. We believe in the value of our products and recommend using Teefes consistently for a minimum of 14 days before considering a return.
If you’re not satisfied with your purchase for any reason after 14 days and within our 60-Day Money Back Guarantee, please contact us at support@teefes.com.
Cancellation Policy
Any changes or cancellations to an order must be requested within 24 hours of placing the order.
After this 24-hour period, we may not be able to accommodate a cancellation because your order may have already entered the processing phase.
If you cancel your order within 24 hours, we will process your refund within 7 business days.
60-Day Money Back Guarantee
We’re confident in Teefes and encourage you to give it a fair try before deciding whether it’s right for you. We recommend using Teefes consistently for a minimum of 14 days so you have an opportunity to incorporate it into your pet’s daily routine.
If you’re still not satisfied with your purchase after 14 days, you may request a refund at any point within 60 days of your purchase, subject to the terms of this policy.
Shipping fees, if applicable, are non-refundable.
How to Request a Refund
To request a refund, contact our support team by filling out the form on our Contact Us page or emailing us directly at:
To help us locate your order and process your request as quickly as possible, please include:
- Your Order Number, or
- The Name and Email Address used to place the order
Damaged Items
We take care when packaging Teefes products to help prevent damage during shipping.
For purposes of this policy, an item is considered damaged if the product itself is defective or physically broken.
Packaging damage that occurs during shipping—such as a dented or damaged box—does not qualify as a damaged product when the product itself arrives in good condition.
If your Teefes product arrives damaged, please contact us within 72 hours of delivery at:
Please include a clear photo of the damaged product so our team can review the issue.
If the damage is determined to qualify under this policy, we may provide a replacement at no additional cost to you.
We do not refund, replace, or accept returns for products damaged through normal use, wear and tear, misuse, or improper handling.
Shipping & Delivery
We work to get your order delivered as quickly as possible. However, once an order has been shipped, certain delays may be outside of our control.
Teefes is not responsible for shipping or delivery delays caused by the shipping carrier, customs, weather, or other circumstances beyond our control.
If you experience an issue with your delivery or tracking information, we recommend contacting the shipping carrier directly for assistance.
Teefes is not responsible for lost, stolen, or delayed packages after they have been shipped.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you realize that your shipping address is incorrect, please contact us at support@teefes.com within 24 hours of placing your order.
After 24 hours, we may not be able to change the shipping address because the order may have already entered processing or been shipped.
If an incorrect address is not reported within this timeframe, the order may not be eligible for a replacement or refund.
Changes to This Policy
Teefes reserves the right to modify or update this Refund & Return Policy at any time.
Customers are responsible for reviewing the most current version of this policy before purchasing or using Teefes products.
By purchasing and continuing to use Teefes products, you acknowledge and agree to the terms of the most current Refund & Return Policy.
Questions?
We're happy to help.
Email: support@teefes.com
You can also reach us through our Contact Us page for questions about refunds, returns, orders, shipping, products, or anything else related to your Teefes purchase.